Refund Policy

• —An approved return arrives back with us, unused and in its original packaging, within the 30-day window.
• —An item arrives damaged, faulty or not as described.
• —We sent the wrong item and you would rather have the money than the correct one.
• —We cannot dispatch within 30 days and you choose to cancel rather than wait.
• —You cancel before the order has been dispatched.
• —We decline or cannot fulfil your order after payment was taken.
• —An item is lost in transit and a carrier trace does not recover it.

• —Faulty, damaged, wrong or undelivered — the full amount you paid, including the original outbound shipping charge and any return postage you paid at our request.
• —Changed your mind — the price of the goods. The original outbound shipping charge, if you paid one, is not refunded, and the return postage is yours.
• —Cancelled before dispatch — everything, including shipping.
• —Sales tax — always refunded in proportion to the amount refunded.

We do not charge restocking fees on any item, including oversize pieces.

• —We inspect a returned item within 3 business days of it arriving.
• —We issue the refund within a further 3 business days and email you when we do.
• —Your bank or card issuer typically takes another 3 to 10 business days to show it on your statement.
• —Cancellations before dispatch are refunded within 3 business days, with no inspection step.
• —Where we cancel an order because we could not ship it in 30 days, the refund is issued within 7 business days, as the FTC Mail Order Rule requires.

Refunds are always issued to the original payment method. We cannot refund to a different card, a different account, or as store credit — that restriction protects you as much as it protects us. If the original card has expired or been cancelled, your bank normally routes the refund to its replacement automatically; if it does not, contact your bank first and then us, and we will work with you to complete it.

We refund the exact US dollar amount charged. If your card is denominated in another currency, your bank applies its own exchange rate on the day the refund is processed, which may differ from the rate on the day you paid. That difference is set by your bank, is not received by us, and we cannot adjust for it.

Email support@outwestboutique.shop or call +1 8990892938 as soon as possible. If the order has not been packed we cancel and refund in full. If it has already dispatched we cannot recall it, but you can refuse delivery or return it under the Returns Policy.

Please contact us first. A chargeback takes your bank 30 to 90 days to resolve and freezes the order while it runs. Emailing us takes 2 business days and, in almost every case, resolves the problem faster and in your favour.

What we will do

• —Reply within 2 business days.
• —Refund or replace where the policy above applies, without argument.
• —Tell you plainly, with a reason, where it does not — and point you to the exact clause.
• —Escalate to a person, not a form, if you are unhappy with that answer.

If we cannot agree, you retain every right you have under applicable law, including under the Florida Deceptive and Unfair Trade Practices Act, and you are free to pursue a dispute with your card issuer. Contacting us first does not waive anything.

Email support@outwestboutique.shop with your order reference, the item, and one line on what went wrong. Or call +1 8990892938 during monday to friday, 9:00 to 17:00 eastern time. We confirm receipt within 2 business days.