Shipping Policy

Orders placed before 12:00 Eastern Time on a business day are picked the same day. We aim to dispatch every order within 3 business days.

Our commitment under the FTC Mail Order Rule

We will ship your order within 30 days of receiving it. If we cannot, we will contact you before that deadline with a revised shipping date and offer you the choice of waiting or cancelling for a full refund. If you choose to cancel, the refund is issued to your original payment method within 7 business days. If we do not hear back from you by the original deadline on a delay of more than 30 days, we cancel and refund automatically.

• —Free shipping on orders with a subtotal of $75 USD or more, before sales tax.
• —Flat rate $7.50 USD on orders under that threshold within the United States.
• —International rates are calculated at checkout from weight and destination, and are shown before you confirm.

All shipping charges are in US dollars. The free shipping threshold is measured on the order subtotal, not the total after tax, and no item in the range is excluded from it.

• —United States — 3 to 8 business days after dispatch, depending on distance.
• —Canada — 6 to 14 business days after dispatch.
• —Europe, UK and Ireland — 8 to 18 business days after dispatch.
• —Australia, New Zealand and Asia — 10 to 21 business days after dispatch.

These are carrier estimates, not guarantees. Customs inspection, severe weather and public holidays add time and are outside our control. Every order ships with tracking, and the tracking number is emailed to you on dispatch.

Four pieces in the range are classed as oversize and ship separately from the rest of your order, which means they may arrive on a different day:

• —Cowhide-Print Area Rug 4×6
• —Barn-Style Wall Shelf
• —Metal Boot Tray
• —Hat & Coat Wall Rack

Oversize items still count toward the free shipping threshold. For international destinations they may carry an additional carrier surcharge, which is shown at checkout before you confirm. Return shipping on an oversize item is paid by the customer unless the item is faulty or was sent in error — see the Returns Policy.

We ship worldwide from Florida, with the exceptions below. These are legal and practical restrictions rather than preferences:

• —Countries and regions subject to United States trade sanctions or export restrictions.
• —Destinations our carriers do not serve, or serve without any tracking.
• —PO boxes and freight-forwarding addresses for oversize items, because carriers will not deliver them there.
• —APO, FPO and DPO addresses for oversize items only. Standard items ship to them normally.

If you order to an address we cannot serve, we will contact you and refund in full rather than leaving the order in limbo.

Orders shipped outside the United States may attract import duty, VAT, GST or a customs handling fee on arrival. These are set by your own country and are payable by you, the recipient. They are not included in the price you pay us and we cannot estimate them for you — your national customs authority can. We declare the full order value accurately on every customs form and will not mark a shipment as a gift or under-declare its value, as both are illegal.

• —Damaged on arrival — photograph the packaging and the item and email us within 7 days. We replace or refund at our cost, and we do not ask you to ship a broken item back.
• —Tracking says delivered but nothing arrived — contact us. We open a carrier trace, which usually takes 3 to 5 business days, and replace or refund if it is not located.
• —Wrong item sent — entirely our cost. We send the correct item and a prepaid label for the wrong one.
• —Address entered incorrectly — tell us before dispatch and we will correct it free. After dispatch we will help, but a re-delivery charge may apply.

Orders ship in recyclable corrugated cartons with paper void fill. We do not use polystyrene loose fill. Textiles arrive in a compostable bag to keep them clean in transit. Keep the original packaging until you are sure you are keeping the item, as returns must come back in it.